Delivery times vary depending on the product and whether personalisation is required.

The estimated delivery time for your selected product will be displayed on the relevant product page or during the ordering process.

Orders requiring additional processing or personalisation may take longer than standard digital products.

Select the document you require, provide the information requested during the ordering process and complete payment through our website.

Once your order has been received, it will be processed in accordance with the product description and the information you have supplied.

Our products are primarily supplied as digital documents.

Your completed document will be delivered electronically using the delivery method specified for the particular product.

Please check the individual product description before ordering for details of the format and delivery method.

If you have completed your purchase but have not received your digital document within the advertised delivery timeframe, please contact our customer support team.

Before contacting us, please check:

1. Your email inbox.
2. Your spam or junk folder.
3. Your promotions or other filtered folders.
4. That you entered the correct email address during checkout.

If there is a genuine delivery or technical problem, we will investigate and, where appropriate, resend the digital product.

Where personalisation is offered, the available options will be displayed on the relevant product page.

Personalisation may include fictional names, dates, addresses, reference numbers or other information appropriate to the particular novelty product.

Because our products are digital products, we generally do not provide refunds once a document has been completed and delivered.

Digital products cannot be physically returned once they have been supplied electronically.

Once your digital document has been delivered, the order is considered fulfilled and we do not provide refunds simply because you have changed your mind, no longer require the document or are dissatisfied with the purchase after delivery.

This policy applies to completed digital documents and personalised digital products.

Nothing in this policy is intended to exclude or restrict any statutory rights that cannot legally be excluded.

Our products are digital and are created or prepared specifically for the customer.

Once a completed document has been delivered electronically, it cannot be returned in the same way as a physical product.

For this reason, we operate a no-refund policy for digital documents once delivery has taken place, subject to any rights that apply under applicable consumer law.

If you wish to cancel an order, contact us as soon as possible.

Where an order has not yet been started or completed, we may be able to cancel it at our discretion.

However, once work has commenced on a personalised document or the completed digital product has been delivered, cancellation may no longer be possible.